Assessing patient-centred care through direct observation of clinical encounters.

Departments of Internal Medicine and Pediatrics and Communicable Diseases, University of Michigan, Ann Arbor, Michigan, USA Ann Arbor Veterans Affairs Healthcare System, and Department of Internal Medicine, University of Michigan, Ann Arbor, Michigan, United States Ann Arbor Veterans Affairs Healthcare System, Ann Arbor, Michigan, USA Departments of Internal Medicine and Learning Health Sciences, and Office of Graduate Medical Education, University of Michigan Medical School, Ann Arbor, Michigan, USA